Parloa builds service agents customers want to talk to
Parloa leverages OpenAI models to power scalable, voice-driven AI customer service agents, enabling enterprises to design, simulate, and deploy reliable, real-time interactions.
Source: OpenAI Blog
Top Stories
OpenAI launches new voice intelligence features in its API
The new features could be handy for customer service systems, but OpenAI says they have applications that work across a variety of other fields, including education and creator platforms.
ChatGPT’s ‘Trusted Contact’ will alert loved ones of safety concerns
OpenAI is launching an optional safety feature for ChatGPT that allows adult users to assign an emergency contact for mental health and safety concerns. Friends, family members, or caregivers designated as a "Trusted Contact" will be notified if OpenAI detects that a person may have discussed topics like self-harm or suicide with the chatbot. "Trusted Contact is designed around a simple, expert-validated premise: when someone may be in crisis, connecting with someone they know and trust can make a meaningful difference," OpenAI said in its announcement. "It offers another layer of support alongside the localized helplines already available … Read the full story at The Verge.
Agent Island: A Saturation- and Contamination-Resistant Benchmark from Multiagent Games
arXiv:2605.04312v1 Announce Type: new Abstract: Static capabilities benchmarks suffer from saturation and contamination, making it difficult to track capabilities progress over time. We introduce Agent Island, a multiplayer simulation environment in which language-model agents compete in a game of interagent cooperation, conflict, and persuasion. The environment yields a dynamic benchmark designed to mitigate both saturation and contamination; new models can always outperform the current leading player in this winner-take-all game, and agents compete against other adaptive agents rather than face a fixed task set. We rank players with a Bayesian Plackett-Luce model, allowing us to quantify uncertainty in player skill. In 999 games involving 49 unique models, openai/gpt-5.5 dominates its peers with a posterior mean skill of 5.64, compared with 3.10 for the second-ranked model, openai/gpt-5.2, and 2.86 for the third-ranked model, openai/gpt-5.3-codex. We release the game logs as a dataset for analyses of model behavior. As an example, we...
Scaling Trusted Access for Cyber with GPT-5.5 and GPT-5.5-Cyber
OpenAI expands Trusted Access for Cyber with GPT-5.5 and GPT-5.5-Cyber, helping verified defenders accelerate vulnerability research and protect critical infrastructure.
Advancing voice intelligence with new models in the API
Explore new realtime voice models in the OpenAI API that can reason, translate, and transcribe speech, enabling more natural and intelligent voice experiences.
Quick Bytes
Testing ads in ChatGPT — OpenAI Blog
OpenAI introduces new ‘Trusted Contact’ safeguard for cases of possible self-harm — TechCrunch AI
Per-Agent Cost Tracking: Why Your LLM Analytics Are Probably Wrong — Dev.to